Shipping Policy
At Brighten Up Life , we know that once you’ve found the perfect candle or decor piece to brighten your space, you want it to arrive safely and promptly. This Shipping Policy is designed to give you a clear understanding of how we process, pack, and send your orders. Please read it carefully to know what to expect.
Order Processing Time
Once you place an order on brightensuplife.com, our team gets to work! We strive to process and pack all orders with the same care we would use for our own homes.
Orders are typically processed within a certain number of business days after your order is placed and payment is verified. Processing times exclude weekends and major holidays. During high-volume periods, such as new product launches or holiday seasons, processing may take a few additional days. If there is ever a significant delay, we will do our best to notify you promptly.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information so you can follow your package’s journey to your doorstep.
Shipping Destinations
We currently offer shipping to addresses within the United States. This includes all 50 states, as well as APO/FPO addresses. We are continually exploring options to expand our shipping capabilities to serve our wonderful customers around the world. For the most up-to-date information on international shipping, please check our website periodically.
Shipping Methods and Carriers
To get your Brighten Up Life products to you safely and efficiently, we partner with reliable national and regional carriers. During the checkout process, you will be able to select from a range of shipping options. The methods available to you will be calculated based on your location, the weight of your items, and the speed of delivery you prefer.
Available shipping speeds typically include:
- Standard Shipping: An economical option for getting your items delivered within a general timeframe.
- Expedited Shipping: A faster service for when you need your items sooner.
- Priority Shipping: The fastest option available, ensuring your order is prioritized for quick delivery.
Please note that the delivery timeframes provided at checkout are estimates provided by the carrier and are not guaranteed. While we make every effort to ensure your package arrives on time, once the order is in the hands of the carrier, we cannot control delays due to weather, customs, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. The final cost is based on several factors, including the total weight of your package, the dimensions of the box, the shipping method selected, and the destination address. We believe in transparent pricing, so there will never be any surprise shipping fees added after your order is placed.
From time to time, we may offer promotions for reduced or free shipping. Any such offer will be clearly detailed in the promotion’s terms and conditions.
Shipping Address Accuracy
To ensure your order reaches you without delay, it is essential that you provide a complete and accurate shipping address. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at the time of purchase.
If you realize you have made an error in your shipping address, please contact us through our website immediately. We will do our best to correct the address before the order is processed and shipped. However, once an order has been shipped, we may not be able to make changes, and you may need to work directly with the carrier to redirect the package.
Lost, Stolen, or Damaged Packages
Brighten Up Life is not responsible for lost, stolen, or damaged packages after they have been marked as delivered by the carrier. We take great care in packaging your items to withstand the rigors of transit, but once the package leaves our facility, it is under the care of the shipping carrier.
If your package is lost or damaged in transit, please refer to our Returns and Damaged Items page for guidance. We strongly recommend considering the optional shipping protection offered during checkout. This protection can provide a simple and fast solution for filing claims related to lost, stolen, or damaged orders directly with the protection provider.
For packages that are marked as delivered but cannot be located, we recommend first checking with neighbors, household members, and your local post office or carrier depot. Occasionally, packages are scanned early and delivered within a day or two.
Items Shipped Separately
Please note that if your order contains multiple items, particularly if it includes items shipped directly from a vendor (sometimes called “Curated” or “Vendor Direct” items), you may receive separate shipments with different tracking numbers. You will receive a shipping confirmation email for each shipment as it leaves its respective facility.
Your Satisfaction Matters
Our goal is to make sure your experience with Brighten Up Life is as smooth and pleasant as the scents we offer. If you have any questions about your order or our shipping practices, please do not hesitate to reach out to us through the contact page on our website. We’re here to help brighten your day.
Thank you for choosing Brighten Up Life. We hope your order brings a little more light into your world.
Sincerely,
The Brighten Up Life Team